Comcast Business Deluxe 50 Upload Speed 2017

Comcast just released a 2020 Network Performance Data report with stats on how much Internet usage rose during the pandemic, and it said that upload use is growing faster than download utilize. "Meridian downstream traffic in 2020 increased approximately 38 pct over 2019 levels and summit upstream traffic increased approximately 56 per centum over 2019 levels," Comcast said.

Merely while upload use on Comcast's network speedily grows—driven largely by videoconferencing among people working and learning at abode—the nation'southward largest home-Internet provider with over 30 one thousand thousand customers advertises its speed tiers as if uploading doesn't exist. Comcast'south 56 pct increment in upstream traffic made me wonder if the visitor will increase upload speeds whatever time soon, then I checked out Comcast's Xfinity.com site today to see the current upload speeds. Getting that information was even more difficult than I expected.

The Xfinity website advertises cable-Cyberspace plans with download speeds starting at 25Mbps without mentioning that upstream speeds are but a fraction of the downstream ones. I went through Comcast's online ordering system today and constitute no mention of upload speeds anywhere. Fifty-fifty clicking "pricing & other info" and "view plan details" links to read the fine print on various Net plans didn't reveal upload speeds.

Even after adding a plan to the cart and going through nearly of the checkout process, I could not find whatsoever mention of upload speeds. I got to the point where y'all have to enter credit card information to continue, so I initially stopped in that location. I later confirmed that Comcast's ordering system will evidence upload speeds after it checks whether your credit bill of fare is valid, in the final page where you submit an order.

Deliberately keeping customers in the dark

I've long known that it's difficult to observe upload speeds on Comcast's website, only I'one thousand not sure exactly when it became virtually incommunicable. There were complaints well-nigh this very problem on Comcast's customer support forums in 2020 and in 2019, though. "What is my upload speed at present? No where in the globe can I find documentation," 1 customer asked. The answer was that existing customers can detect upload speeds for their own plan in their account settings after logging in and navigating to the correct section.

But that does non help people who are signing up for service and want to notice out what upload speeds they'll become or compare upload speeds of different plans. Fifty-fifty the Xfinity.com comparison tool that lets you compare details of different plans doesn't reveal their upload speeds. The absence of upload speeds from Comcast's website is so thorough that it is clearly a deliberate attempt to keep customers in the dark. This gallery shows how the Comcast Xfinity website displays Internet plans without mentioning upload speeds and continues that tactic through nearly the entire checkout process:

• Comcast's website displays these Net offers in my location without stating upload speeds.

• Comcast has a tool that lets y'all compare two plans—but it doesn't show the plans' unlike upload speeds.

  Comcast

• Afterwards adding a program to the cart, yous can kickoff the checkout process. No upload speeds are in sight.

  Comcast

• We still don't know what the upload speeds are, but Comcast tells usa near its "Flex" streaming box.

  Comcast

• Now nosotros tin select an installation date and time, but upload speeds still are not revealed.

  Comcast

• Now you have to enter your credit card information—only after doing and then will Comcast allow you see the 300Mbps download plan's 10Mbps upload speeds.

  Comcast

Thankfully, the third-political party website CableTV.com lists both download and upload speeds, showing that Comcast's 25Mbps download plan comes with 3Mbps uploads; the 100Mbps and 200Mbps download plans both accept 5Mbps uploads; the 300Mbps download plan has 10Mbps uploads; the 600Mbps programme has 15Mbps uploads; and the 1Gbps download (1.2Gbps in some areas) comes with 35Mbps:

Overstate / Comcast speeds and prices, no thanks to Comcast's website.

Comcast's website does list the 35Mbps upload speeds for the gigabit program at this page, but I couldn't find anything similar for Comcast'south other cable-Internet plans. Comcast as well offers a fiber-to-the-habitation service with 2Gbps speeds both downstream and upstream. But Comcast's residential fiber requires installation charges of upward to $500, and the service costs $300 a month, which is more than than iii times as much as the gigabit-cable plan that has 35Mbps downloads.

Comcast, why did you lot make this so hard?

I contacted Comcast today with two primary questions: is there any fashion to observe upload speeds on Comcast's website before submitting an club for Internet service, and does Comcast accept whatsoever plans to raise its cable upload speeds?

Comcast's respond on where to find upstream speeds was every bit follows:

Our network report shows that, despite the growth in upstream traffic in 2020, patterns remain highly asymmetrical as downstream volumes were 14x higher than upstream throughout 2020. Our website reflects the fashion customers use the Cyberspace with downstream overwhelmingly dominating usage, but upstream speeds are included in your cart and are visible upon check out when you submit your club.

Despite Comcast claiming that "upstream speeds are included in your cart," I could find no evidence of this. Adding a Comcast Internet programme to the cart and so clicking the cart icon brought me to an ordering page that does not mention upload speeds. I confirmed this beliefs on Xfinity.com in both Chrome and Safari.

I circled back to the Comcast spokesperson and asked what exact steps I demand to take to make upload speeds evidence up in the cart. It turns out the upload speeds never prove upwardly in the cart at all unless you define "cart" to include the entire ordering process. Comcast told u.s.a. the upload speeds volition finally appear "when you are at the step when you lot review your club."

Despite my before reluctance to enter my credit card data for service I am not ordering, I finally did and then to bank check whether this is authentic. I submitted my address, telephone number, and credit card information, and I clicked "Side by side." This triggered a step in which Comcast'due south system checked to see whether I had entered a valid credit card. I accidentally entered a recently expired card number, so Comcast'south system "declined" my card and fabricated me re-enter information technology. After I entered a card number that Comcast could charge, I finally got to this page, where the 300Mbps download-programme's 10Mbps upload speeds are shown:

Enlarge / The last folio in Comcast's ordering arrangement.

Xfinity.com

At this page, with Comcast having already verified your card, y'all tin can view upload speeds and make up one's mind whether to submit the club or exit the ordering organization. The part of Comcast's statement that upload speeds are "visible upon check out when you submit your social club" is thus accurate. But refusing to tell a prospective client what they're paying for until afterwards they submit credit carte du jour information is simply ridiculous. You tin probably get upload speeds before by asking a Comcast rep in an online chat or telephone phone call, only that shouldn't be necessary.

Update: After digging through Comcast'south list of customer agreements, policies, and disclosures, I found a at present-outdated network management page that includes download and upload speeds. It appears to be the newest such list available on Comcast's website, just information technology was published on August 19, 2019 and the listed speeds don't friction match Comcast's current offerings.

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Source: https://arstechnica.com/tech-policy/2021/03/comcast-hides-upload-speeds-deep-inside-its-infuriating-ordering-system/

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